Politique de remboursement
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it an be unused. Please also have your order details
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address:
Battramsley Lodge, Southampton Road, Lymington, SO41 8PT
If you prefer that we send you a returns shipping label we can also do this. Your refund will be issued less the cost of the return shipping. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon receipt and contact us straight away if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and resolve it. Return to Battramsley Lodge, Southampton, Lymington Hampshire SO41 8PT.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it and in its original packaging. You’ll also need the order details or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org